Prepare for your UnitedHealth nursing role

Master healthcare operations thinking, member engagement strategy, and outcomes optimization in a leading health services company.

The Interview

What UnitedHealth is looking for

Operations Interview

Healthcare Operations & Strategy

01Member Utilization Analysis

02Care Coordination

03Cost Management

04Outcome Optimization

Engagement Interview

Member Experience & Retention

01Member Satisfaction

02Engagement Strategy

03Health Literacy

04Retention Mechanics

Large-scale healthcare operations with data-driven culture//Focus on member experience and health outcomes//Opportunities to impact healthcare systems and policy

Practice Library

UnitedHealth exercises

Ready to ace your UnitedHealth nursing interview?

Prepare for your UnitedHealth nursing role

Master healthcare operations thinking, member engagement strategy, and outcomes optimization in a leading health services company.

The Interview

What UnitedHealth is looking for

Operations Interview

Healthcare Operations & Strategy

01Member Utilization Analysis

02Care Coordination

03Cost Management

04Outcome Optimization

Engagement Interview

Member Experience & Retention

01Member Satisfaction

02Engagement Strategy

03Health Literacy

04Retention Mechanics

Large-scale healthcare operations with data-driven culture//Focus on member experience and health outcomes//Opportunities to impact healthcare systems and policy

How It Works

Master UnitedHealth Operations Nursing

Practice healthcare operations and member engagement thinking evaluated at UnitedHealth. · Click to expand

1Your Nursing Goals

Clinical Reasoning & Assessment

Practitioner

Patient-Centered Care & Communication

Practitioner

2Nursing Case Prep

Your member population shows 28% increase in ED visits while primary care access...

CASE INTERVIEWHard

UnitedHealth

3Frameworks

Framework

Is your clinical assessment thorough and evidence-based?

Are you identifying patient acuity and risk appropriately?

72% of missed deteriorations caught by nurse observation vs vital signs alone

Patients on high-acuity units require 3.2x more assessment interactions

Are your recommendations grounded in current evidence?

Evidence-based practice adoption: 64% in teaching hospitals vs 38% community

Outcome variance: 31pp lower readmission with standardized care protocols

Is your care plan individualized and feasible?

Are patient goals and values centered in planning?

Patient-aligned goals improve adherence by 2.1x

Goal elicitation takes average 12 minutes but unlocks 64% better engagement

Are you identifying and addressing care barriers?

Social determinants affect outcomes in 71% of cases

Early barrier identification reduces 30-day complications by 26%

Are you coordinating effectively across the care team?

Are handoffs and communication clear and structured?

Structured handoff protocols reduce adverse events by 42%

68% of communication failures involve incomplete information transfer

Are you fostering interdisciplinary collaboration?

Collaborative care units show 3.4pp improvement in patient satisfaction

Nurse-led care coordination reduces length of stay by 1.8 days (avg)

4Feedback

Clinical Excellence

Distinctive

Patient Advocacy

Strong

Team Coordination

Meeting Bar

Safety & Quality

Strong

Repeat

Practice Library

UnitedHealth exercises

Your health plan member population shows a 28% increase in ED utilization while primary...

CASE INTERVIEWHard

Healthcare · Operations StrategyUnitedHealth

Design a care coordination program for high-risk, high-cost members. What metrics would...

LEARNMedium

Healthcare · Care CoordinationUnitedHealth

How would you improve member satisfaction and engagement in a particular health...

LEARNMedium

Healthcare · Member EngagementUnitedHealth

Tell me about a time you led a project that improved healthcare quality or reduced costs.

BEHAVIORALMedium

Behavioral · LeadershipUnitedHealth

How do you balance member advocacy with healthcare affordability and access?

BEHAVIORALMedium

Behavioral · Systems ThinkingUnitedHealth